Contact Us
Thank you for your interest in Elite Cover Creations B LLC. We are here to assist you with any questions, concerns, or feedback regarding our products, orders, or policies. Please find our contact information below.
Customer Service Email
For all inquiries including order status, returns, exchanges, product information, and account assistance, please email us at:
shop@martemporium.com
We strive to respond to all emails within 1 to 2 business days. Business days are Monday through Friday, excluding public holidays in the European Union and the United States.
Business Address
835 Johnson Rd Apt 23 Warner Robins GA 31093 US
Please note that this address is for correspondence only. Do not send returns to this address unless instructed to do so by our customer service team. Return addresses will be provided in your return authorization email.
Customer Service Hours
Our customer service team is available via email at all times. We do not offer phone support at this time. Emails are answered during the following hours (Eastern Time):
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)
Emails received outside of these hours will be answered on the next business day.
Order Inquiries
When contacting us about an existing order, please include your order number in the subject line of your email. This will help us assist you more quickly.
Wholesale and Business Inquiries
For wholesale, bulk purchase, or partnership inquiries, please email us at shop@martemporium.com with the subject line "Wholesale Inquiry".
Press and Media Inquiries
For press or media-related questions, please contact us at shop@martemporium.com with the subject line "Press Inquiry".
Feedback and Suggestions
We value your feedback. If you have suggestions on how we can improve our products or services, please email us at shop@martemporium.com with the subject line "Feedback".
Report a Problem
If you experience any technical issues with our website martemporium.com, please email us with a description of the problem and, if possible, a screenshot. Send your report to shop@martemporium.com with the subject line "Technical Issue".
Privacy and Data Requests
For privacy-related requests, including access, rectification, erasure, or data portability, please refer to our Privacy Policy and email your request to martemporium.com with the subject line "Privacy Request".
©2026 Elite Cover Creations B LLC